Retail Solutions

To be competitive, retailers must attract customers and build client loyalty while keeping prices low and profit margins high.

Alcatel-Lucent draws on IP communication expertise to help retailers streamline business operations, boost employee productivity and enhance the customer experience.

Boost customer satisfaction and build loyalty

We offer a range of solutions that help retailers optimize their operations and maximize sales opportunities. Our multimedia contact centers help you ensure positive and consistent customer interactions in the store, online and over the phone.
> Find out more about our Customer Service solutions

Connect purchasing offices, shop floors and warehouses

Our customized communications solutions help you connect mobile workers and facilitate remote collaboration. We offer intelligent call routing between sales and warehousing employees, as well as conferencing tools that enable real-time communication between remote sites and teams, giving you instant visibility over your entire stock.
> Discover our Unified Communications solutions

Our expertise

Alcatel-Lucent has developed and deployed advanced telecommunications solutions in more than 130 countries and has extensive experience working with retailers around the world.